Frequently asked questions
Clear answers about remote projects, service enquiries, quotes and ongoing support with Martin Tech & Business Hub.
Do you accept clients outside Kenya?
Yes. We welcome remote project enquiries from individuals, entrepreneurs and organisations in Kenya and internationally. Availability, communication arrangements and project requirements are discussed before work begins.
Can I hire you for ongoing monthly support?
Yes. Ongoing support can be discussed on a fixed monthly retainer. The scope, deliverables, working hours or response expectations, fee and payment schedule must be agreed in writing before the engagement starts.
How much do your services cost?
Fees depend on the service, scope, deliverables, timeline and level of support required. Share your budget and project details to receive a quote before committing. No fee is charged simply for submitting an enquiry.
What happens after I submit an enquiry?
Your request is reviewed and any necessary details are clarified. If the project is a fit and availability allows, both sides agree on scope, deliverables, timeline and fee before work starts.
What services can I request?
Website design, virtual assistance, social media support, research and writing, and practical business support such as CRM organisation, sales pipeline support and quality-control workflows.
Can you guarantee a delivery date?
A realistic timeline is proposed after reviewing the project scope and requirements. The delivery date is agreed before work begins; complex work may require milestones.
Does submitting an enquiry mean I have hired you?
No. An enquiry is not a contract or payment commitment. Work begins only after both sides agree to the scope, timeline, fee and other terms.
What information should I include in an enquiry?
Share the result you want, relevant links or examples, your preferred deadline, estimated budget and whether you need a one-off project or ongoing support. For your security, do not send passwords, bank or card details, identity documents or confidential customer records through the enquiry form. If project access is needed, we will agree on a safer handover method after discussing the work.